Terms & Conditions

Intimacy Matters

Terms and Conditions & Insurance and Cancellation Policy

Please take the time to read through this information carefully.

June 2025

MATTERS OF INTIMACY LTD

Company number 11860229

(Also trading as Sensual Connect and Intimacy Matters)

Please note that by booking an appointment with Intimacy Matters you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked.

APPOINTMENTS

You can make an appointment with Intimacy Matters in a number of ways, including via our website, by telephone, text or email or on line calendar booking system. Appointments are available for a variety of durations from 60 minutes to 3 hours, with workshops and courses from 2 hours to 26 hours.

Upon making a booking, you will receive an email confirming all the important details, along with an email reminder one day prior to your appointment.

If this is your first appointment with Intimacy Matters, men, women and couples will be requested to complete a Consent Authorisation & Request Form ( CAR ) before your appointment. Women will be required to complete a CAR form for all subsequent appointments. Please complete these in advance because we will not be able to treat you until you have. Please also note that completion of this form on the day will take up part of your appointment time.

DEPOSIT & CANCELLATION TERMS

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Deposit on Treatments

New clients are sometimes asked to pay a £50 non-refundable deposit

Deposit of Courses

Return of deposit or transfer of deposit

Withdrawal or pausing of 3. 6 , 12, 18, hour Non-Professional or 26 hour Professional Training

Once a deposit or the full course fee has been paid, your place on the Professional Training Programme is secured.

If, due to health or significant personal circumstances, you need to pause or delay your training, this may be accommodated. In such cases, all remaining sessions must be completed within 12 months of your original start date.

However, if you choose to withdraw from the course at any point after training has commenced, no refunds will be issued, regardless of how many sessions have been attended.

This policy is final and forms part of your training agreement.

I recomend Take out cancellation insurance. To cover any cancellation, we recommend you seek a cancellation insurance policy.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes things happen and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

CONFIDENTIALITY

All client information and clinical records will be safeguarded by Intimacy Matters and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

Colin Richards of Intimacy Matters will be the only person to have access to these records, and solely for the purpose of providing you with the most appropriate treatment.

For more information, please review our Privacy Notice.

HEALTH & SAFETY

Colin Richards is a member of The Association of Somatic and Integrative Sexologists ( ASIS ) and is insured under BGi.UK insurance  Markel insurance. Colin is qualified in giving a therapeutic massage (1995 Association of Natural Medicine) and also has taken a two year diploma training and holds a certificate in psychosexual & relationship counselling, trained under the criteria College of Sexual and Relationship Therapists.  For all services listed below Colin holds professional and public indemnity insurance, products liability, public liability, employers liability and specific insured activities that covers:-

• Therapeutic massage
• Imago Educator training
• Clinical Hypnosis & NLP
• Counselling
• Sensual Massage
• Couples work
• Sensual Massage teaching & training

However it must be noted that clients taking a sensual massage, a psychosensual treatment or any form of sensual treatment that involves any bodywork, nudity, arousal, and erotic stimulation do so at their own risk and responsibility and will be asked to sign an agreedment of service both before and after taking any sensual bodywork treatment that involves physical or intimate touch of any type.

Due to the nature of massage and the need for close contact, all practitioners at Intimacy Matters will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross-contamination. This may result in Intimacy Matters contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Intimacy Matters via email at colin@intimacymatters.co.uk at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

Intimacy Matters, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Intimacy Matters premises.

Intimacy Matters holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexually inappropriate behaviour. Such behaviour may result in a partial or total ban from Intimacy Matters, and may also result in criminal proceedings.

Intimacy Matters does not accept any client under the influence of recreational drugs or alcohol.

MEDICAL DISCLAIMER

Intimacy Matters provides massage therapy and sensual bodywork and counselling in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at Intimacy Matters will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Intimacy Matters up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or are undergoing treatment for.

All practitioners at Intimacy matters may refuse to treat any client or part of their body with just and reasonable cause. Intimacy Matters reserves the right to terminate any appointment at any time if it believes that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

INSURANCE COVER 

Colin Richards and Intimacy Matters has current Civil Liability Insurance (including Public/Products Liability and Professional Indemnity) with BGi Insurance that covers his sensual treatments and counselling and teaching.