Our Terms & Conditions
Please take the time to read through this information carefully.
Please note that by booking an appointment with Intimacy Matters you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked.
You can make an appointment with Intimacy Matters in a number of ways, including via our website, by telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 3 hours, with workshops from 2 hours to 20 hours.
Upon making a booking, you will receive an email confirming all the important details, along with an email reminder one day prior to your appointment.
If this is your first appointment with Intimacy Matters, women and couples will be requested to complete an Authorisation & Request Form before your appointment. Please complete this in advance because we will not be able to treat you until you have. Please also note that completion of this form on the day will take up part of your appointment time.
CANCELLATIONS & LATE ARRIVALS
Cancellation Policy: 24 hours. We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours’ notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
If you do need to cancel within 24hrs but can re book and attend the new appointment date then the 100% retained fee will be used to pay towards your next appointment.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes things happen and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.
All client information and clinical records will be safeguarded by Intimacy Matters and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.
Colin Richards of Intimacy Matters will be the only person to have access to these records, and solely for the purpose of providing you with the most appropriate treatment.
For more information, please review our Privacy Notice.
HEALTH & SAFETY
Colin Richards is qualified in giving a therapeutic massage (1995 Association of Natural Medicine) and also has taken a two year diploma training and holds a certificate in psychosexual & relationship counselling, trained under the criteria College of Sexual and Relationship Therapists but due to the nature of the sensual aspect of his treatments, he is not a member of CORST or any other professional body. Colin holds professional and public indemnity insurance, for the mentoring services that he provides. Colin Richards also has current Civil Liability Insurance (including Public/Products Liability and Professional Indemnity) that covers his mentoring services only. Colin Richards DOES NOT have this insurance to cover any sensual bodywork since to date this is not available. Clients taking a sensual massage, a psychosensual treatment or any form of sensual treatment that involves any bodywork, nudity, arousal, and erotic stimulation do so at their own risk and responsibility and will be asked to sign a waiver before taking any bodywork treatment that involves physical touch of any type.
Due to the nature of massage and the need for close contact, all practitioners at intimacy matters will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross-contamination. This may result in Intimacy Matters contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Intimacy Matters via email at firstname.lastname@example.org at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.
Intimacy Matters, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Intimacy Matters premises.
Intimacy Matters holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexually inappropriate behaviour. Such behaviour may result in a partial or total ban from Intimacy Matters, and may also result in criminal proceedings.
Intimacy Matters does not accept any client under the influence of recreational drugs or alcohol.
Intimacy Matters provides massage therapy and sensual bodywork and counselling in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at Intimacy Matters will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Intimacy Matters up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or are undergoing treatment for.
All practitioners at Intimacy matters may refuse to treat any client or part of their body with just and reasonable cause. Intimacy Matters reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
Colin Richards has current Civil Liability Insurance (including Public/Products Liability and Professional Indemnity) with Merkel Insurance that covers his mentoring services only, and with Thornhill Insurance that covers his public speaking and private and group workshops. Colin Richards DOES NOT have this insurance to cover any private appointments for sensual bodywork since to date this is not available. Clients taking a sensual massage, a psychosensual treatment or any form of private sensual treatment that involves any bodywork, nudity, arousal, and erotic stimulation do so at their own risk and responsibility and will be asked to sign a waiver before taking any bodywork treatment that involves physical touch of any type.